Support Center

Game progress is stored locally on your device. If progress has been lost, it may be due to:

• Deleting and reinstalling the app — this clears all local data
• Restoring your device from a backup that didn't include app data
• A device or iOS update in rare cases

Unfortunately if local data is cleared it cannot be recovered. We recommend keeping your device backed up via iCloud to prevent future data loss. We are working on cloud save for a future update.

You can earn gems in several ways:

• Complete any level — earn gems for every level you finish
• 3-star performance — earn bonus gems for a perfect run
• Daily login — open the app every day to collect your daily reward
• First-time completion — extra gems the first time you beat a new level

Card themes are unlocked using gems from the theme selection screen. Each category has a gem cost displayed on its tile. Fruits is free for all players. Collect gems by completing levels and spending them to unlock Animals, Candy, Fantasy, Sports, Nature, and Vehicles.

From Level 11 onwards, every level begins with a short memory preview — all cards are briefly flipped face-up so you can study the layout before the timer starts. During the hint preview you cannot tap any cards. Once the preview ends the cards flip back and the game begins. The duration of the preview varies by level difficulty.

When you run out of taps a modal will appear offering you a tap refill. You can use gems to add extra taps and continue the level. Each level allows a limited number of refills. If you have no gems left, you can replay earlier levels to earn more gems and then retry.

When you match pairs consecutively without a wrong flip, you build a streak. Each streak level gives you bonus points and triggers a visual alert:

• 2 matches in a row → Double ⚡
• 3 → Triple, 4 → Quad, 5 → On Fire 🔥
• 6 → Unstoppable, 7 → Rainbow 🌈
• 8 → Diamond 💎, 9 → Mystic 🔮
• 10+ → GODLIKE 👑

A wrong flip resets your streak back to zero.

Your star rating is based on five performance factors:

• Efficiency — How few taps you used (40% weight)
• Accuracy — How few wrong flips you made (30% weight)
• Speed — How quickly you finished (20% weight)
• Streak — Your best combo chain (10% weight)
• Refills — Whether you used any tap refills (penalty)

Earn 3 stars by completing a level efficiently, accurately, and quickly without needing any refills.

Please try the following steps in order:

• Force-close the app and reopen it
• Restart your iPhone or iPad
• Check that your iOS is up to date in Settings → General → Software Update
• Delete and reinstall FlipFrenzy from the App Store

If the issue persists after all steps, please contact us with your device model and iOS version so we can investigate.

Tap the Settings icon on the main screen. From there you can individually toggle Background Music, Sound Effects, and Vibration & Haptics on or off. Your preferences are saved automatically.

Open the Settings screen in the app and toggle Daily Reminder. You can also manage notification permissions at any time via your iPhone or iPad Settings app under Notifications → FlipFrenzy.