Collage Maker

Support

Need help creating, editing, saving, or sharing a collage? This page covers the basics and gives you the fastest way to contact support.

Updated May 14, 2026
Email support@kingletapps.com
App Version 1.0

Contact Support

For help with Collage Maker, email us and include a short description of the issue, your device model, iOS version, and the app version if you know it.

Screenshots or a short screen recording are helpful when the issue is visual, such as an export problem, layout issue, or unexpected editor behavior.

Email Support

Getting Started

  1. Open Collage Maker and choose a layout or start a new collage.
  2. Select photos from your photo library, or send images to the app using the iOS share sheet.
  3. Adjust your layout, replace photos, add text, stickers, backgrounds, filters, borders, and other edits.
  4. Use the export screen to save your finished collage as JPEG, PNG, or HEIC.

Common Questions

Why does the app ask for photo access?

Photo access lets you add photos to a collage and save finished collages to your photo library. You can change permission anytime in iOS Settings under Privacy & Security > Photos.

Why can't I save my collage?

Make sure Photos permission is enabled, your device has enough free storage, and the collage export finished before leaving the app. If saving still fails, restart the app and try exporting again.

Where are my projects stored?

Projects and thumbnails are stored locally on your device so you can reopen recent work. Deleting the app may remove locally stored projects, so export important collages to Photos.

How do I import photos from another app?

In the other app, open the iOS share sheet, choose Create Collage, and keep the share sheet open while the images are prepared. Collage Maker supports importing multiple images this way.

Why do I see ads?

Collage Maker may show ads to help keep the app available. You can manage privacy and ad consent options from the app's Settings screen when those options are available in your region.

Troubleshooting

  • Photos do not appear: Check iOS photo permission and confirm the selected album is available on your device.
  • Export looks blurry: Try PNG or HEIC, use higher-quality source photos, and avoid over-enlarging small images.
  • Sticker packs do not download: Check your internet connection and try again later.
  • Share extension does not open: Reopen the source app, choose the images again, and make sure Create Collage is selected from the share sheet.
  • App feels stuck: Force close and reopen the app. If the problem repeats, contact support with the steps that caused it.

Privacy, Terms, and Ads

Collage Maker processes selected photos primarily on your device. Advertising and optional downloaded content may use third-party services.

Before You Email

To help us respond faster, include this information when possible:

  • What you were trying to do.
  • What happened instead.
  • Your device model and iOS version.
  • The app version shown at the bottom of the Settings screen.
  • Any screenshots, screen recordings, or sample steps that reproduce the issue.

Please do not send private photos unless they are necessary to understand the issue and you are comfortable sharing them with support.